Frequently Asked Questions

Falcon Lodge Vaccination requirements
New bookings from the 1^st of November are required to show staff proof of your COVID-19 vaccination status upon arrival. This can be:
-Your COVID-19 digital certificate, which can be accessed through the Express Plus Medicare mobile app, or Service NSW mobile app
– A printed version of your COVID-19 digital certificate or immunisation history statement (available through myGov)
We have the right to refuse the booking if you do not have this on you at your time of arrival.
What are the reception opening hours?
Our reception opening hours at the Lodge are as follows:
• Monday- Friday: 9.00 am – 3.00pm (closed 12-1pm)
• Thursday: 9.00 am – 7.30pm (closed 12-1pm and 4-5pm)
• Saturday: 9.00 am – 1.00pm
• Sunday: CLOSED
• Public holidays: Closed (Pre-arranged check-ins are possible)
If you arrive outside of reception open hours, we have an after-hours check-in procedure for you!
Cancellation
A 100% refund will be made for cancellations received if at least 1 weeks notice is given before arrival.
A 50% refund will be made for cancellations received if at least 48 hours notice is given before arrival.
No refund will be made if the booking is canceled within 48 hours of arrival.
Our cancellation policy requires all amendments and cancellations to be finalized by 5pm local time the day prior to the arrival date (48 hours).
Please call 1800 155 553 or email us at info@falconlodge.com.au to cancel a reservation.
How do I access the Lodge after hours?
Staff are on site 24hours for your safety and security….and in case you lock yourself out of the room. For new arrivals outside reception hours simply ring the doorbell located near the front door to B block, straight ahead from the main gate and staff will come and show you to your room.
How can we pay for our accommodation?
Eftpos, Mastercard and Visa. Long term residents can pay by automatic payment or online transfer.
Who stays at the Lodge?
Both short term and long term guests stay with us. This is a perfect place to stay for new arrivals to Sydney, those working in the area, studying, or for backpackers that want to save money and are over the shared accommodation offered in the CBD.
Are children allowed?
Unfortunately, we are unable to accommodate young children (Under 10) at our lodge.
Do you offer casual accommodation?
Falcon Lodge offers clean, safe and secure accommodation on a casual short term basis.
Do you offer long term accommodation?
Falcon Lodge offers a weekly rate for stays of a week or more. You can stay as long as you like.
Is a bond required?
A bond equal to 1 weeks lodging fee is required for long-term stays (longer than one month). This is refunded on departure after room inspections.